At GAMECHANGER - Professional Gaming Furniture, we are constantly working to make the customer experience even more service-oriented. In recent months and weeks, this has also included exploring how we can make it even easier for our customers to experience our products firsthand.
As a purely e-commerce company, we at GAMECHANGER sell our products exclusively through our online shop. To allow customers to get a good, firsthand impression of the GAMECHANGER gaming chair, we have built up a network of retail partners over the past few years where our chairs can be tried out in local stores. With more than 10 retailers, we have grown considerably in this area; however, it will still take some time before we can guarantee widespread availability of our products in local stores . While we have had solutions for this in the past, we want to offer even simpler and more sustainable solutions for the future.
This allows customers to experience the GAMECHANGER gaming chair before purchasing it.
As an alternative to local retailers, GAMECHANGER - Professional Gaming Furniture has long offered a 30-day trial guarantee. Customers can order the standard version of the GAMECHANGER Black chair from our online shop and return it within 30 days if they are not satisfied or decide to upgrade to the custom version. While this is a fair solution, it does involve some effort on the customer 's part: they have to keep the outer packaging, assemble the chair, and, in the case of an exchange, disassemble it properly without damaging it before returning it to us. Although this is better than no option at all, we are now also looking for a more sustainable process that avoids the need to return bulky packages and thus reduces the burden on shipping.
Together with our community, we've developed a concept that will allow our customers to test the GAMECHANGER gaming chair in their own region – without the hassle of shipping it back and forth or long journeys because there's no retailer nearby. As part of our Customer 2 Customer Experience , our customers can now test the GAMECHANGER gaming chair at a private retailer in their area, completely free of charge and without obligation, allowing them to decide whether the GAMECHANGER meets their needs and choose the model that's right for them.
The advantages of the GAMECHANGER Customer 2 Customer Experience:
- Customers are interested in the GAMECHANGER gaming chair, perhaps even the custom version, but there is no testing opportunity in a local store nearby?
- Do customers want to get a first impression of the GAMECHANGER before using our configurator and ordering?
- Customers want to save resources and avoid unnecessary back-and-forth shipping of goods?
The Customer 2 Customer Experience offers a simple solution! Customers can now get in touch with a GAMECHANGER Community member in their area and arrange a private viewing appointment as part of the Customer 2 Customer Experience. There, they will receive all the information needed before placing an order. This saves customers the hassle of assembling a test chair at home, as well as the time-consuming and professional disassembly for return shipping. At the same time, resources and emissions are saved because only a single order is necessary to order a personalized GAMECHANGER gaming chair.
And this is exactly how the Customer 2 Customer Experience works:
- On our “Test without risk” page there is a map which customers can use to find providers in their area based on their postcode.
- As a prospective customer, you can easily find providers in your area , or as a provider, you can register as a prospective customer for the Customer 2 Customer Experience. During registration, we will also ask all participants for their preferred dates .
- We will contact interested parties within three days to confirm the appointment or offer an alternative date. We will also facilitate contact between both parties.
- There's a date? Great, the test sitting can begin! At the agreed time, the interested party visits our partner at the agreed address. There, the providers show the interested party the GAMECHANGER live and in person, explain all the important functions, and also offer the interested party the opportunity to simply sit down. The appointment should not last longer than 15-30 minutes .
- Nothing in life is free: Regardless of the prospective client's decision, providers receive fair compensation for every appointment that takes place.
Registration as a provider takes place via the dedicated subpage set up for this purpose .
Our goal is to further strengthen community cohesion through this offering and to establish a complementary service to our online shop. Interested parties can find more information about Customer 2 Customer Experience on our website.
