5-year warranty

5-year manufacturer's warranty

We are confident in the quality of our products and therefore know they are built to last. To guarantee this, we work with an established manufacturer in Germany, which we selected based on criteria such as brand recognition, proven quality , and production methods. They use only high-quality, regionally sourced, and certified materials, resulting in a sustainable product made in Germany . That's why we offer a 5-year warranty on the GAMECHANGER.

Made in Germany - for us, this means not only that our products are assembled in Germany, but also:

• Made in Germany
• Service in Germany
• Storage in and shipping from Germany
• extensive expertise in the construction of ergonomic seating options
• Manufactured by fairly paid skilled workers with years of expertise
• Expert processing
• Immediate intervention in production is possible
• Craftsmanship experience

Very important: Your invoice also serves as your warranty certificate . Should a claim arise under your warranty, we will need this proof to ensure a smooth processing of your claim. The warranty period begins on the date shown on your invoice.

This guarantee applies only to the owner or the person named on the receipt or the product covered by the guarantee.

The warranty for your Gamechanger gaming chair covers the parts used and the mechanics . Upholstery fabrics are an exception.

After the 2-year warranty period has expired, the manufacturer will no longer cover shipping costs for any transport.

Upholstery fabrics are subject to a natural aging process , and their condition always depends on the user. For proper care instructions for different upholstery fabrics, please see our FAQ. Discoloration caused by other textiles is not covered under warranty .

In the event of a warranty claim, the processing time is significantly reduced if a photo or video is submitted directly. The defective part must be clearly visible.

Damage caused by improper handling or by unauthorized persons is also excluded from the warranty.

Any obvious defects must be reported to us immediately upon delivery. Should you require spare parts or repair services, please call us at:

+49 40 881 686 11 or use the chat button in the bottom right corner.

We hope you enjoy your new GAMECHANGER.